Terms of Service

Last updated: March 2026

Language disclaimer: In case of any discrepancy between the English and Romanian versions of this document, the Romanian version shall prevail.

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the Oris dental clinic management platform (the "Service"), operated by [Company Name], a company registered in Romania under CUI [CUI], with registered office at [Registered Address] ("we", "us", "our", or "Oris").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

If you are using the Service on behalf of a dental clinic or organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Definitions

For the purposes of these Terms:

  • Service means the Oris dental clinic management SaaS platform, including all features, applications, APIs, and related services
  • User means any individual who creates an account and accesses the Service, including clinic owners, dentists, hygienists, nurses, and receptionists
  • Organization or Clinic means the dental clinic or practice entity that subscribes to the Service
  • Patient Data means all personal and health-related data of dental patients entered into the Service by Users on behalf of the Organization
  • Platform means the software, infrastructure, and technology that comprises the Oris Service

3. Account Registration

To use the Service, you must create an account by providing accurate, current, and complete information. You agree to:

  • Provide truthful registration information and keep it updated
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized access to your account
  • Accept responsibility for all activities that occur under your account

Each Organization must designate at least one account with the "owner" role, who is responsible for managing the Organization's subscription, team members, and settings.

We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

4. Service Description

Oris is a dental clinic management SaaS platform that provides the following features (subject to your subscription tier):

  • Appointment scheduling and calendar management
  • Patient records and demographics management
  • Dental charting and clinical notes
  • Treatment planning and procedure catalog
  • Prescription management
  • Patient consent and intake form management
  • Online booking for patients
  • Patient portal with secure messaging
  • Analytics and reporting dashboards
  • Periodontal charting and assessments
  • Survey and feedback collection
  • Audit logging and compliance tools
  • Staff and operatory management
  • Billing and payment tracking

Features may vary by subscription tier. We reserve the right to modify, add, or remove features with reasonable notice.

5. Data Ownership

Your data belongs to you. Specifically:

  • The Organization retains full ownership of all Patient Data entered into the Service
  • Oris acts as a custodian and data processor for Patient Data, not as an owner or controller
  • We will not access, use, sell, or share Patient Data for any purpose other than providing the Service to you
  • Users retain ownership of all content they create within the Service (clinical notes, treatment plans, templates, etc.)

Upon termination of your subscription, you have the right to export your data. See Section 13 for details on data export and portability.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations, including but not limited to:

  • Healthcare regulations: Comply with Romanian healthcare laws, including Law 46/2003 (patient rights) and all applicable medical practice regulations
  • Data protection: Comply with GDPR and Romanian Law 190/2018 regarding the processing of personal data, particularly patient health data
  • Professional standards: Use the Service in accordance with applicable professional standards of dental care and medical ethics

You agree NOT to:

  • Use the Service for any purpose other than legitimate dental clinic management
  • Attempt to gain unauthorized access to any part of the Service or its infrastructure
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use automated tools (bots, scrapers) to access the Service without our written consent
  • Share your account credentials with unauthorized individuals
  • Upload or transmit malicious code, viruses, or harmful content
  • Use the Service in any way that could damage, disable, or impair its operation
  • Violate the rights of any third party, including intellectual property and privacy rights

7. Payment Terms

Subscription Model

The Service is offered on a subscription basis with the following terms:

  • Pricing is in EUR (Euro) and is based on the selected subscription tier
  • Subscriptions are billed monthly or annually, as selected at the time of purchase
  • Annual subscriptions provide a discount equivalent to two months free (12 months for the price of 10)

Free Trial

New Organizations may be eligible for a 14-day free trial on the Professional tier. During the trial period:

  • Full access to Professional tier features is provided
  • No payment information is required to start the trial
  • If you do not subscribe before the trial ends, access to premium features will be restricted

Billing and Renewal

  • Subscriptions automatically renew at the end of each billing period unless cancelled
  • You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period
  • No refunds are provided for partial billing periods or unused time
  • We reserve the right to change pricing with at least 30 days advance written notice

SMS Add-on Credits

SMS credits purchased as add-ons are persistent and do not expire at the end of a billing period. Plan-included SMS allocations reset monthly.

8. Intellectual Property

Our Property

The Oris platform, including its software, design, logos, trademarks, documentation, and all related intellectual property, is owned by [Company Name] and is protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during the term of your subscription, solely for the purpose of managing your dental clinic operations.

Your Property

You retain all rights to the data and content you enter into the Service. We do not claim any intellectual property rights over your data.

9. Service Availability

We make reasonable efforts to ensure the Service is available and performs well. However:

  • The Service is provided on an "as-is" and "as-available" basis
  • We do not guarantee uninterrupted or error-free operation
  • We may perform scheduled maintenance, for which we will provide advance notice when possible
  • We are not liable for downtime caused by factors beyond our reasonable control, including internet service provider failures, force majeure events, or third-party service outages

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • Oris shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill
  • Our total aggregate liability arising out of or related to these Terms or the Service shall not exceed the total fees paid by you to Oris in the twelve (12) months immediately preceding the event giving rise to the claim
  • We are not liable for any decisions made based on data or analytics provided by the Service
  • We are not liable for the accuracy, completeness, or appropriateness of any clinical data entered by Users

These limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if Oris has been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or willful misconduct.

11. Termination

By You

You may cancel your subscription at any time through the account settings. Upon cancellation:

  • Your subscription remains active until the end of the current billing period
  • You retain access to all features until the subscription expires
  • You may export your data during the active subscription period and during the 30-day post-termination window

By Oris

We may suspend or terminate your access to the Service if:

  • You breach these Terms and fail to remedy the breach within 15 days of written notice
  • You fail to pay subscription fees when due
  • Your use of the Service poses a security risk or could harm other users
  • We are required to do so by law

Effect of Termination

Upon termination of your subscription:

  • You will have a 30-day window to export all your data (see Section 13)
  • After the 30-day export window, your data will be permanently deleted, unless a longer retention period is required by applicable law (such as healthcare record retention obligations)
  • Your account will be deactivated and you will no longer be able to access the Service

12. Electronic Signatures and Consent

In accordance with the eIDAS Regulation (EU No 910/2014) and applicable Romanian law:

  • Electronic consent forms and signatures collected through the Oris platform have legal validity
  • Patient consent captured through the platform constitutes valid informed consent for the purposes of dental treatment
  • The platform maintains an audit trail of all consent actions, including timestamps and signer identification
  • Intake forms submitted electronically through the platform are treated as valid healthcare documentation

It is the responsibility of the Organization to ensure that its use of electronic consent and signatures complies with applicable healthcare regulations and professional standards.

13. Data Export and Portability

You have the right to export your data from the Service:

  • During active subscription: Full data export is available at any time through the platform's export features
  • Post-termination: Data export is available for 30 days following the end of your subscription
  • Export formats: Data is available in standard, machine-readable formats (CSV and JSON)
  • Scope: Export includes patient records, appointments, treatment plans, clinical notes, prescriptions, and all other data entered by your Organization

After the 30-day post-termination export window, all data will be permanently deleted from our systems and backups, subject to legal retention requirements.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Romania, without regard to its conflict of law provisions.

Any disputes arising out of or in connection with these Terms or the use of the Service shall be subject to the exclusive jurisdiction of the competent courts of Bucharest, Romania.

15. Dispute Resolution

Before initiating any legal proceedings, the parties agree to attempt to resolve disputes through good faith negotiation:

  1. The complaining party shall send a written notice describing the dispute to the other party
  2. The parties shall have 30 days from receipt of the notice to attempt to resolve the dispute amicably
  3. If the dispute cannot be resolved through negotiation within 30 days, either party may initiate legal proceedings before the competent courts of Bucharest, Romania

16. Indemnification

You agree to indemnify, defend, and hold harmless Oris, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

  • Your violation of these Terms
  • Your misuse of the Service
  • Your violation of any applicable law or regulation
  • Any claim that data entered by you into the Service violates third-party rights

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Changes to These Terms

We may update these Terms from time to time. For material changes:

  • We will provide at least 30 days advance notice by email or prominent notice within the Service
  • The updated Terms will include a revised "Last updated" date
  • Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes
  • If you do not agree with the updated Terms, you must discontinue use of the Service before the changes take effect

19. Contact Us

If you have any questions about these Terms, please contact us:

  • Company: [Company Name]
  • Address: [Registered Address]
  • Email: [DPO Email]
  • CUI: [CUI]